County Coordinator - ITCanHelp

Opportunity

As an AbilityNet County Co-ordinator you will be in charge of a regional team of volunteers who change the lives of disabled and older people by providing IT Support in their homes. You will allocate requests to the right volunteer, chase through the resolutions and liaise and support the client along the way. As a local ambassador for the charity, you will promote the free services through a range of activity including networking with local organisations and charities.You will head up a small team aiming to keep them motivated and engaged through regular communication.

This role will include the following tasks -
* Take clients calls/emails and allocate these to ITCanHelp Support Volunteers
* Liaise with clients to provide updates on volunteer availability and any issues with resourcing that may delay visits
* Assist in the recruitment of IT Support Volunteers by contacting volunteer bureaus and similar local organisations
* Contact and interview potential volunteers to assess their suitability
* Support new volunteers through their Induction and first few visits
* Support and motivate the volunteers within the designated county through regular team meetings and regular contact
* Assist in creating local awareness by publicising the network to disability charity organisations, libraries, community centres etc. to include a minimum of 1 event per year
* Support AbilityNet with the delivery of ad-hoc projects as and when required
* Available to attend ad-hoc company events or meetings
* Support/buddy other County Coordinators as necessary
* Highlight any issues in recruitment, marketing or client service to Free Services Admin team
* Return monthly stats on new clients and assists made
* Review monthly figures and trends and react appropriately with promotions and recruitment to fill gaps in service
* Approve volunteers expenses
* Adhere to all AbilityNet policies as set out in the Induction pack
* Undertaking client visits to provide IT support if also volunteer with the service

Skills

* Demonstrable experience in administration and/or project management
* Good communication skills: phone, face to face, email
* IT skills/knowledge to enable support of IT support volunteers and clients
* Access to a computer and email facilities.
* Commit, on average, 3-4 hours per week, but work is flexible depending on client requests/needs

Desirable:
* Knowledge of assistive technology e.g. Voice Recognition software
* Previous volunteering experience or work with disabled or older people


Details

  • Suitable for under 18s
    18+
  • DBS check required
  • Training provided
  • Volunteer policy
  • Covered by insurance
  • Expenses reimbursed
  • Equal opportunities policy
  • Written role description
  • Volunteer induction
  • Ongoing support
  • Health and safety policy

Availability

Mon Tue Wed Thu Fri Sat Sun
Morning
Afternoon
Evening

Location

Districts:
Basingstoke
Hart
Rushmoor