Advice & Support Volunteer

Have you got some spare time? Could your brain do with a workout? Would you like to use your skills to give something back to our community?

We are a very busy office with volunteers offering free information, help and advice, to inform  people of their rights and responsibilities. For our clients, many of whom are vulnerable, with long term-health term conditions, disabled or elderly, our help is life changing.  Every day we tackle homelessness, reduce debt, maximise household income - putting food on the table, keep people in their homes, tackle fuel poverty and discrimination.

Are you able to offer some of your time to volunteer as an assessor, giving advice and information, either during the working day or on a Wednesday evening or Saturday morning?

We help clients get the right help in the fastest time possible. We assess people's needs, either face-to-face, over the phone or by webchat, and identify the most appropriate course of action. In this role you would:

* explore the client's problem(s) and situation

* assess the risk/urgency of the client's issue and their ability to deal with the problem themselves

* identify the next step that needs to be taken

* summarise the content of the interview for the client and explain what happens next 

* update the database, completing the gateway assessment screens.

Full training is provided.


Specific qualifications or experience are not required to train for the role. You need to:


Be good at listening

Have a good manner when talking to people

Be able to work in a team

Be able to read and write English, and do basic maths

Have basic computing skills

Be open minded and non-judgemental

Enjoy helping people


  • Accessibility
  • Age restrictions
    18+ only
  • DBS check required
  • Equal Opportunities Policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Recruitment Process
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes Yes No
Afternoon Yes Yes Yes Yes Yes No No
Evening No No Yes No No No No


The Discovery Centre
19/20 Westminster House
RG21 7LS

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