Gateway Assessor

Are you a "people person"? Can you help people get across what they need to say? Are you patient, understanding and want to help people in need in the community? You could be a Gateway Assessor!

Gateway assessors help clients get the right help in the fastest time possible. They assess people's needs, either face-to-face or over the phone, and identify the most appropriate course of action. That might be self-help information, referral to a specialist organisation or an appointment with a CA adviser. As a gateway assessor you would:

* greet clients and explain the gateway assessment process

* explore the client's problem(s) and situation

* assess the risk/urgency of the client's issue and their ability to deal with the problem themselves

* identify the next step that needs to be taken

* summarise the content of the interview for the client and explain what happens next

* ensure clients know they can return if necessary

* update the database, completing the gateway assessment screens.

Our next training sessions starts January 2019.


Specific qualifications or experience are not required to train for the role. You need to:

be 18+

be good at listening

have a good manner when talking to people

have basic computing skills

be open minded and non-judgmental

enjoy helping people


  • Accessibility
  • Age restrictions
    18+ only
  • Equal Opportunities Policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Recruitment Process
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes No No
Afternoon Yes No No Yes No No No
Evening No No No Yes No No No


Franklin Avenue
RG26 4ET

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