Administrative Support

Whizz at admin? Good working knowledge of Office 365? Not phased by Word Press? 

If you're nodding and answering ' yes' - the team at Citizens Advice Hart would love to hear from you! Based in Fleet they are looking for a volunteer who can provide a little weekly admin. support for their busy team. 


What will you do? 

●     complete an introduction to Citizens Advice

●     welcome clients

●     log client information

●     answer the telephone

●     sorting post


What’s in it for you? 

●       build on and develop skills

●       increase your employability

●       have a positive impact on someone else’s experience of volunteering with the local

         Citizens Advice

●       meet people and build relationships with other volunteers

●       contribute to the smooth running of the advice service which makes a real difference

         to peoples’ lives

 

And we will reimburse expenses too.


Valuing inclusion 

Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities.


Skills

What do you need to have?

 You do not need specific qualifications or skills, but you will need to:

●       be friendly, patient and approachable

●       respect views, values and cultures that are different to your own

●       have good verbal and written communication skills

●       have good IT skills

●       be willing to learn about and follow the Citizens Advice aims, principles and

         policies, including confidentiality and data protection

●       be willing to undertake training in your role



Details

  • Accessibility
  • Age restrictions
    18+
  • DBS check required
  • Equal Opportunities Policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
    From CEO and other staff members.
  • Recruitment Process
    Informal chat, application form - if offered a position references x 2.
  • Training provided
    Around Citizens Advice software - however the volunteer will need to have excellent 'Windows' and social media skills.

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes No No No
Afternoon Yes Yes Yes Yes No No No
Evening No No No No No No No

Availability Details

How much time do you need to give? Ideally, we ask for 6 hours per week which can be over 1 day or spread over 2 days for at least 6 months. We can be flexible so please come and talk to us. Where will you be based? The role can be office based in Fleet or delivered remotely.


Location

C/O Civic Offices
Harlington Way
Fleet
Hampshire
GU51 4AE


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