Advice and Support Volunteer

Are you able to offer some of your time to volunteer as an advice and support volunteer, giving advice and information?

We are a very busy office with volunteers offering free information, help and advice to inform people of their rights and responsibilities.

For our clients, many of whom are vulnerable, have long-term health conditions, are disabled or elderly our help can be life changing.  Every day we tackle homelessness, reduce debt, maximise household income, put food on the table, keep people in their homes, tackle fuel poverty and discrimination.

We help clients get the right help in the fastest time possible.  We assess people's needs, either face-to-face, over the phone, by email or web chat, and identify the most appropriate course of action.

in this role you will explore the client's problem(s) and situation, assess the risk/urgency of the client's issue and their ability to deal with the problem themselves, identify next steps, summarise the interview for the client and maintain the database by completing the gateway assessment screens .

Full training is provided.


Specific qualifications or experience are not required to train for this role.  You should be over 18, a good listener, good manner when talking to people, able to work in a team, numerate and literate, basic computing skills, open-minded and enjoy helping people.


  • Accessibility
  • Age restrictions
    Over 18
  • DBS check required
  • Equal Opportunities Policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Recruitment Process
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Start Date: 11/03/2021

End Date: 11/03/2022

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes No No
Afternoon Yes No No Yes No No No
Evening No No No No No No No


Franklin Avenue
RG26 4ET

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