Advice Assistant

Advice assistants will complete the training to become an Assessor but will work alongside advisers to assist with practical tasks, for example, completing forms which require factual information, such as blue badge applications, council tax support applications, following up on information the client has promised to send us, or phoning clients to check on outcomes.   

 Some examples of what you could do: 

A list of tasks that Advice Assistants will undertake:

·     complete an online or paper form with a client to help them claim a benefit, such as
       New Style ESA or JSA, Council Tax Support
·      phone a client to check on the outcome of their benefit application, appeal,
       or any outcome that we are expecting
·      phone a client before an appointment to make sure they
       have sent or have to hand the information they need
·      follow up on information that clients have promised to send us,
       e.g. a tenancy agreement or employment contract so that we can move them forward

Skills

This role might suit those volunteers who would like to help clients directly but would prefer to focus on a set of clear tasks and not undertake full advice training. The role will be invaluable to caseworkers or advisers who will focus on the more complex issues, while Advice Assistants help move the client forward in other ways.   

Experience in the following would be useful:

complete a PIP application or health assessment questionnaire such as UC50s.