Advice & Support Volunteer

Are you able to offer some of your time to volunteer as an assessor, giving advice and information.

We are a very busy office with volunteers offering free information, help and advice, to inform people of their rights and responsibilities.

For our clients, many of whom are vulnerable, with long term-health term conditions, disabled or elderly, our help is life changing. Every day we tackle homelessness, reduce debt, maximise household income - putting food on the table, keep people in their homes, tackle fuel poverty and discrimination.

We help clients get the right help in the fastest time possible. We assess people's needs, either face-to-face, over the phone or by web chat, and identify the most appropriate course of action. In this role you would:

* explore the client's problem(s) and situation

* assess the risk/urgency of the client's issue and their ability to deal with the problem themselves

* identify the next step that needs to be taken

* summarise the content of the interview for the client and explain what happens next

* update the database, completing the gateway assessment screens.


Be a good listener

Have a good manner when talking to people

Be able to work in a team

Able to read and write English, and understand basic maths

Basic computing skills

Be open minded and non-judgemental

Enjoy helping people


  • Accessibility
  • Age restrictions
    Not suitable for under 18s
  • Current Driving Licence
  • DBS check required
  • Equal Opportunities Policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Recruitment Process
  • Training provided
  • Volunteer induction
    Full training is provided.
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Start Date: 04/08/2022

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes No No
Afternoon Yes No No Yes No No No
Evening No No No No No No No

Availability Details

We ask volunteers to commit to 2 sessions a week, approx. 8 hr


Franklin Avenue
RG26 4ET

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