Advisor - Guildford and Ash

Do you want to make a positive impact on the residents of South West Surrey?

Citizens Advice South West Surrey is a local independent charity, committed to meeting the needs of our community. We are seeking Advisors to join our volunteer team to carry out the following tasks:

  • make a real difference to people’s lives
  • learn about issues such as benefits, debt, employment and housing
  • build on valuable skills such as communication, listening and analysing
  • increase your employability
  • help people from a range of backgrounds and communities
  • make a big impact supporting Citizens Advice post pandemic
  • be a member of a committed, diverse and lively team
  • need to be available for at least 6 months. 


You don’t need specific qualifications or skills but you’ll need to:

  • be friendly and approachable
  • be able to interact with and respect others from all kinds of backgrounds
  • be non-judgmental and respect views, values and cultures that are different to your own
  • have good listening skills
  • have excellent verbal and written communication skills
  • have good IT skills
  • be able to understand information and explain it to others
  • be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
  • be willing to undertake training in your role

Valuing Inclusion

Citizens Advice is a charity that believes in equity and diversity and believe that an inclusive and diverse Trustee Board will help us achieve our aims.  We particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian and other Minority Ethnic (BAME) communities. 


  • Accessibility
  • DBS check required
  • Equal Opportunities Policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Recruitment Process
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes No No
Afternoon Yes Yes Yes Yes Yes No No
Evening No No No No No No No


15-21 Haydon Place

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