Assistant Information Advice and Support Officer

A volunteer Telephone Advisor provides impartial information, advice and support concerning a child’s or young person’s special educational needs or disability.  The service is provided to parent carers of children and young people up to the age of 25 and to children and young people themselves.

Main tasks

- make a follow up call to parents or young people who have contacted S4S to discuss their concerns and questions

-give parents general information and advice about special educational needs and disabilities related to education

-refer parents and young people to S4S permanent staff when more specialist advice or further support is needed

-update records of cases on the database



Skills and Knowledge

-strong verbal communication skills

-ability to provide information in an impartial way

-good at listening

-capable of inputting information onto the database

-tact/diplomacy and respect for confidentiality

-ability to be objective, rational and have a balanced view on issues


  • Accessibility
  • Age restrictions
    18 +
  • DBS check required
  • Equal Opportunities Policy
  • Expenses reimbursed
    Travel Expenses plus food voucher (more than 3 hours)
  • Health and Safety Policy
  • Ongoing support
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes No No
Afternoon Yes Yes Yes Yes Yes No No
Evening No No No No No No No

Availability Details

Office location is 5 minutes walk from Winchester local train station. There are also a lot of parking spaces nearby.


The Castle
SO23 8UG

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