Supported by the Civil Service Insurance Society Charity Fund, the National Visitors Network (NVN) is our home befriending service and one of our flagship services.

It offers companionship to any CSRF beneficiary (retired civil servant, partner or dependant) by way of a home visit. The first visit is arranged through us with one of our trained volunteers, it’s a social call in the person’s own home; a chat over a cup of tea.  They then decide between the two of them how often they’d like the visits to take place. They usually last around an hour each time. Our volunteers are not able to assist with domestic tasks, money or personal care, visits are purely for a social purpose to help relieve isolation and loneliness.

Our visitors provide social contact to those who may be isolated or lonely, to help ensure that you are equipped with the skills you need for visiting it is a requirement that all visitors attend a training session, this can be in person or over the phone and last up to 2 hours. It provides an important opportunity to give you more information about the role of a visitor, what to expect on your first visit and how we support you throughout your time as a volunteer.

We ask for a volunteering commitment of 6 months, visiting for up to an hour a week. Volunteers are matched with people with similar interests and who live as near to them as possible, with the first visit arranged through us. We usually suggest a maximum travel time of up to an hour by public transport or around 30 miles (maximum) by car.  All reasonable travel costs are reimbursed.


Good communication skills, friendly, reliable and supportive.


  • Age restrictions
  • DBS check required
  • Equal Opportunities Policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

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Afternoon Yes Yes Yes Yes Yes Yes Yes
Evening Yes Yes Yes Yes Yes Yes Yes

Availability Details



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