Branch Volunteers

This customer-facing role plays an important part in supporting access to Hampshire’s Library Services and is a great way of giving something back to your local community. As a Library volunteer you will become a valued member of the team, helping customers to get the most out of their local library and making a positive difference in people’s lives.

As a library volunteer, you will be involved in a number of activities which could include:

Helping customers by

  • Welcoming and interacting with the public to ensure all visitors have the best possible service
  • Assisting customers to collect reserved items, access the online catalogue, and use the self issue and return facilities, referring complex queries to staff
  • Assisting customers to log on to the public IT terminals and access the programs available, referring complex needs to staff
  • Passing customer enquiries that require access to staff systems such as Spydus and the PN booking system to library staff to resolve

Supporting library staff by

  • Assisting with the packing and un-packing of deliveries, shelving returned items, and keeping the library tidy and in good order
  • Maintaining displays of leaflets and notices supplied by staff so they are kept tidy and up-to-date
  • Working within Hampshire County Council’s health and safety guidelines and supporting the implementation of evacuation

Contributing to Library events and activities by

  • Assisting with events and promotions such as story or rhymetime sessions or learning in libraries




Skills

You need to be aged 16 and over (Duke of Edinburgh and work experience volunteers welcome) and:

  • enjoy engaging with people and supporting others
  • can interact with members of the public with confidence and enthusiasm
  • have an ability and willingness to maintain a safe environment
  • a personal interest in reading is recommended






Details

  • Accessibility
  • Age restrictions
    16 or over
  • DBS check required
    For some volunteer roles
  • Equal Opportunities Policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes Yes No
Afternoon Yes Yes Yes Yes Yes Yes No
Evening No No No No No No No

Availability Details

Once a fortnight for a minimum period of three months. The library is open till 6.00 p.m.


Location

Fleet library
236 Fleet Road
Fleet
Hampshire
GU51 4BX


More Opportunities from Hampshire Libraries - Fleet

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