Caseworkers

Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical and emotional support. The role involves:

  • Contacting clients and arranging to meet them at a mutually convenient time
  • Meeting clients and completing a form to assess their circumstances
  • Sign-posting clients onto local services providing specialist advice
  • Applying on the client’s behalf to military and non-military sources of charitable funding
  • Arranging for the purchase of goods and services
  • Keeping in touch with the client so they know how their case is progressing
  • Keeping in touch with your branch so they know your availability
  • Keeping up to date with training and SSAFA news so that you are best able to support clients
  • Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer or fundraiser
  • Volunteering within the standards and values of SSAFA including observing our policies such as the Volunteering policy and data protection policy (these will be covered in your training and local induction)

Skills

We are looking volunteers with:

  • Good listening and communication skills including written and spoken English
  • Ability to be respectful and non-judgemental with clients, their family, other agencies and SSAFA colleagues
  • Ability to send and receive emails – you will receive your own SSAFA email address
  • Ability to make enquires on behalf of clients by phone, email, letter or by filling in forms
  • Willingness to use our on-line case management system (this is covered in the caseworker training course)
  • Ability to keep within boundaries of the role with regards to friendship or giving advice
  • Reliable attitude, contact clients promptly, keep appointments, update the branch regarding your availability
  • Ability to maintain confidentiality and keep information safely
  • Access to public transport or a car to travel to appointments with clients 
  • Able to provide two referees: former employers or other people that know you well (other than relatives)

Details

  • Accessibility
    Will vary as you will be meeting clients in their own homes
  • Age restrictions
  • DBS check required
  • Equal Opportunities Policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
    Your regional Volunteer Support Manager will offer you ongoing support. Most branches also have regular gatherings for caseworkers to meet and share ideas.
  • Recruitment Process
  • Training provided
    Three day training course, followed up with e-learning
  • Volunteer induction
    Local induction including who supports caseworkers in your branch and how to contact them
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Start Date: 24/09/2019

End Date: 24/09/2021

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Regions

This opportunity is available in the following areas:

County Wide

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