Client Outcomes administrator

This is an opportunity at both the Aldershot and Farnborough Offices.

To take a lead role in ensuring consistent recording of client outcomes for the local Citizens Advice office.

Identify clients who have given authority for feedback contact and their preferred method of contact.

Work with the wider supervisor team to share information and develop outcomes recording work.

Develop ideas and systems to ensure consistent recording of outcomes.


IT and keyboard skills.

Ability to monitor and maintain recording systems and procedures.

Experience of supporting others.


Understanding of the importance of outcomes in demonstrating the value of Citizens Advice work.

Good attention to detail, with a systematic approach to managing tasks.


  • Accessibility
  • DBS check required
  • Equal Opportunities Policy
  • Health and Safety Policy
  • Ongoing support
  • Training provided
    Full training on the use of Casebook (client management system) will be available.
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes Yes Yes
Afternoon Yes Yes Yes Yes Yes Yes Yes
Evening No No No No No No No

Availability Details

The volunteer wiil contribute to supporting wider bureau administrative systems, to support effective use of time and staff resources and work as part of the wider team to share information effectively.


Elles Hall
Meudon Avenue
GU14 7LE

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