Family Support (Basingstoke)

Volunteers will work alongside parents and carers to provide support, using family support techniques as outlined in training, visiting families in their home to deliver agreed support to improve family relationships and prevent breakdown.
Families come in all shapes and sizes.

Many families encounter difficult and challenging times and many will find ways to deal with their problems, getting the support they need from friends and relatives. There are times, however, when problems can seem too overwhelming to manage without support. Some of the most complex and difficult issues facing families today (including: mental health problems, drug and alcohol issues, domestic abuse, social isolation, learning disabilities), can have a huge impact on the stability of family life, and may have a significant impact on the health, wellbeing and development of all family members. Hampshire Children’s Services feel that families facing these difficulties should have the support they need to become stronger, happier and healthier. With the right kind of support, families can overcome their difficulties.

Volunteers will visit families in their homes or other local settings to build up on-going relationships. They may also support and facilitate families to attend appointments and meetings as needed. The amount of support each family requires will vary depending upon their needs. Volunteers will need to be able to commit to a weekly visit and be able to offer ongoing support to the family. The amount and timing of support will be discussed and agreed at the initial matching stage.
Volunteers will receive a full training program on how to deliver support which will equip them to provide guidance and advice. Volunteers will also have access to Volunteer Coordinators, who will provide guidance, advice, and supervision whilst they delivering their volunteering activities.

As a Volunteer you will -
Work with the volunteer coordinator to agree a match to families.
Attend an introduction meeting with the family and the families allocated Children’s Services worker
Engage with the family
Discuss and agree information sharing with the parent/carers.
Record and share information as agreed
May work with more than one family at a time (depending upon the time I am able to offer)


Training and support will be provided therefore previous experience is not essential. We are seeking volunteers who feel able to:

* Communicate and ensure people, with varied levels of ability, understand information.

* Build and maintain positive, on-going relationships with parents/carers.

* Listen and remain calm and impartial when dealing with families.

* Deliver parenting advice and support and constructively challenge behaviours where appropriate.

* Record information.

* Respect differing views of individuals and work in a non judgmental way.

* Respect confidentiality and the agreed information sharing process.

* Have the confidence to report concerns to their Volunteer Coordinator.

* Be able to describe their role and maintain professional boundaries.


  • Accessibility
    Depends on venue
  • Age restrictions
    18+ only
  • DBS check required
  • Equal Opportunities Policy
  • Expenses reimbursed
    Pay mileage expenses at 45p/ mile (mileage expenses can only be paid on evidence that you have business insurance and an MOT)
  • Health and Safety Policy
  • Ongoing support
  • Training provided
    Offer Training relative to role (4 days)
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes No No
Afternoon Yes Yes Yes Yes Yes No No
Evening No No No No No No No


This opportunity is available in the following areas:


More Opportunities from Hampshire County Council - Children's Services - Innovation Programme

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