Are you interested in people? Non-judgemental? Good at learning and retaining information? Then perhaps you'd be interested in becoming a volunteer adviser with Citizens Advice Hart?

Volunteering as part of our advice team you would help to provide an effective and efficient advice service to members of the public providing information on a whole variety of issues, including benefits, housing, debt, the law and employment.

What will you do?

●     complete an introduction to Citizens Advice and training for your role

●     talk to clients over the phone, face to face, or online to explore their issues

●     find information about the clients’ problems and help them to understand their options

●     support clients to take action to resolve their problems. This might include drafting or

       writing letters, making phone calls, or referring the client to another organisation

●     write a summary of the clients’ issues and what action you have taken

●     look out for problems that are common, or are unfair, and write a short report about

       the problem or a letter to an elected official like an MP, AM or local councillor

Some examples of what you could do: 

●       help client with debts to work out a reasonable amount to pay back and make a

         phone call to an organisation they owe money to.

●       explore what benefits a client is entitled to and help them to complete a benefit

         application form.

●       help a client who has problems with their landlord to understand their housing rights. 

What's in it for you?

●       make a real difference to people’s lives

●       learn about a range of issues such as benefits, debt, employment and housing.

●       build on valuable skills such as communication, listening and problem solving, and

         increase your employability

●       work with a range of different people, independently and in a team.

●       have a positive impact in your community.


And we will reimburse expenses too.

Valuing inclusion 

Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities.



What do you need to have?

You do not need specific qualifications or skills, but you will need to:

●       be friendly and approachable

●       be non-judgmental and respect views, values and cultures that are different to

         your own

●       have good listening skills

●       have excellent verbal and written communication skills

●       have good maths and IT skills

●       be able to understand information and explain it to others

●       be willing to learn about and follow the Citizens Advice aims, principles and policies,

         including confidentiality and data protection

●       be willing to undertake training in your role

No prior experience is necessary in these areas as you will receive full training.

For individuals who are doing advice-giving roles, and who are also training to be a solicitor,

if you started training to be a solicitor before 1st September 2021, you may be able to get up

to six months reduction in your training contract.


If you started training to be a solicitor after 1st September 2021, you may be able to include

time spent volunteering (or working) in advice-giving roles as part of (or all of) your qualifying

work experience. See Solicitors Regulation Authority for more information.


  • Accessibility
  • Age restrictions
  • DBS check required
  • Equal Opportunities Policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
    From Chief Executive and other staff
  • Recruitment Process
    Application form, informal chat and if offered a position 2 references.
  • Training provided
    Yes initial training and subsequent relevant refresher training.
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes No No No
Afternoon Yes Yes Yes Yes No No No
Evening No No No No No No No

Availability Details

How much time do you need to give? Ideally, we ask for 8 hours per week, which can be over one day or spread over two days, for at least 12 months. Has this changed? It used to be one day and 6 months. We can be flexible so come and talk to us. Where will you be based? The role can be office based in Fleet or can be delivered remotely by telephone. There is also the opportunity to work at outreach locations within the Hart District.


C/O Civic Offices
Harlington Way
GU51 4AE

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