Health Information Point Volunteer

The Health Information Point (HiP) is a confidential health information service developed by Basingstoke and North Hampshire Hospital and Macmillan Cancer Support. The service is free to anyone who has a query about diseases, tests, treatments, support groups, healthy lifestyles and so on.

As a HiP volunteer, you will:

* Welcome service users (patients, relatives, carers, members of the public and staff) to the HiP

* Find out what sort of information or help they need

* For straightforward queries, assist service users in finding the most appropriate information to meet their needs (leaflets, books, internet)

* Where queries are not straightforward, refer service users to the HiP Manager

* Provide guided internet access to further information and sources of support via HiP's accredited and approved sites

* Refer service users to the relevant external agency or hospital department if their query is not health related

* Provide a 'listening ear' to distressed service users

* Complete a user enquiry form for each interaction

* Maintain confidentiality and appropriate boundaries in relationships with service users

* Assist in keeping the HiP tidy, uncluttered and free from hazards at all times

* Help with general administration tasks, such as answering the telephone, filing and keeping displays tidy and well stocked

* Share any concerns that arise during your shift with the HiP Manager or named member of staff if HiP manager is absent

* In the HiP Manager's absence, share the running of the HiP with a fellow volunteer and with the support of a named member of staff

* Adhere to the HiP operational policy at all times

* Attend and participate in meetings and support sessions individually and in groups.


All volunteers should be reliable, punctual and able to commit to a minimum of one regular morning (10am to 1pm) or one afternoon (1pm to 4pm) shift per week, ideally for at least six months.

We ask that you give as much notice as possible if you are unable to come in on your scheduled day and time.

It is also helpful if you are willing to be contacted at short notice to cover another volunteer's shift due to illness etc. However, you would be under no obligation to come in if not convenient at that time.


  • Age restrictions
    18+ only
  • DBS check required
  • Training provided
  • Volunteer Policy
  • Volunteers covered by insurance
  • Expenses reimbursed
    Yes, up to 30 mile round trip limit, and parking is free on production of BNHFT ID badge. Public transport receipts will also be reimbursed, up to 30 mile round trip limit.
  • Equal Opportunities Policy
  • Written role description
  • Accessibility
    Yes, in most areas, could be dependent on ward area/patient group.
  • Volunteer induction
  • Ongoing support
  • Health and Safety Policy

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes No No
Afternoon Yes Yes Yes Yes Yes No No
Evening No No No No No No No


Basingstoke and North Hampshire Hospital
Aldermaston Road
RG24 9NA

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