IT Support

Our environment is based on Microsoft 365 for non-profits, which includes a mix of Microsoft 365 Business Premium and Microsoft 365 Business Basic licenses.  Our staff use seven laptops running Windows 10 for Home and have Office 365 PC applications installed locally.  Day-to-day we use Word, Excel, OneDrive for Business and Teams Office 365 applications on the PC and the Web.  We also make use of social media, currently Facebook, Twitter, Instagram, LinkedIn and YouTube.

We are looking for someone to support the charity's staff, trustees and volunteers in their day-to-day use of this environment and these tools.  User support may take place using email, by telephone, using Teams.  If hands on work with laptops and equipment is required, this can be done remotely at one of the charity's Basingstoke locations or through collection of the laptop.

Support includes:

  • Identification  or escalation of issues including those arising from malware and security breaches
  • Software installation, configuration, upgrades and removals
  • Remote monitoring of the environment to proactively identify issues
  • Installation of peripherals such as printers, cameras etc
  • Liaison with third parties that provide IT services to the charity
  • Installation and update of Windows, including preparation for new users and clean-up after departures.
  • Develop staff, trustees and volunteers effective use of the charity's IT
  • Assist in administration and management of the charity's Office 365 account
  • Work with the Board of Trustees to input into the charity's IT strategy including where implementation of solutions will require expenditure
  • Identify opportunities for improvement 

The Board of Trustees member with responsibility for IT is an experienced IT professional who will support the volunteer in their role.

The volunteer should be able to commit an average of 3 hours a week to the charity, though due to the nature of the role there will be peaks and  troughs in demand for IT support 

Skills

  • Experience relevant to the role and the charity's IT environment
  • Able to work from home to support using standard Windows 10 tools such as Remote Assistance, Easy Connect and Microsoft 365 for business
  • Experience of providing hands on and remote support using tools such as Teams as well as via the phone and by email
  • Proven communication skills with people who have limited computer and IT skills
  • Experience in set up, configuration and troubleshooting of Windows 10, Microsoft 365 on web, PC and phone, antivirus and PC firewalls software
  • Proficient in the use of Microsoft 365 including SharePoint, OneDrive and teams
  • Collaborative skills to work with the Board of trustees member with oversight for IT
  • Appreciation of information security and privacy needs of an organisation that manages  sensitive personal information
  • Willingness to help others learn

Desirable

  • Experience in teaching/coaching beginners and improvers ICT skills
  • Experience in adminstration of microsoft Office 365 for Business, enterprise and non-profit
  • Experience in the set up and mananagement of the social media that the charity uses

Details

  • Accessibility
  • Age restrictions
    Not suitable for under 18s
  • DBS check required
  • Equal Opportunities Policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Recruitment Process
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes Yes Yes
Afternoon Yes Yes Yes Yes Yes Yes Yes
Evening Yes Yes Yes Yes Yes Yes Yes

Availability Details

Flexible hours


Location

This opportunity can be carried out whilst working from home.

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