Customer Service Volunteer, Mobility Aids - Fleet

We are currently looking for volunteers to join our Fleet team based in the Hart Shopping Centre, on weekday mornings between 10am and 12pm. We are located alongside the Volunteer Centre on the 1st floor of the shopping centre opposite the gym.

If you enjoy being in an reception / admin environment, are compassionate and like meeting people then this could be the role for you. Thanks to volunteers like you we can provide people in your local community with wheelchairs and other mobility equipment to help them through a crisis. This vital service enables people to maintain their independence and quality of life after an illness or injury. Whether it is to help take a relative out, or take a child to school, it makes a difficult and distressing time a little bit easier. Spread the power of kindness with us and help make sure that everyone who needs one can get a wheelchair.

What you will be doing:

• Volunteering in pairs to provide great customer service issuing wheelchairs/equipment and receiving returns.

• Using a tablet (similar to that of an iPad) to access a computer-based stock control system.

• Demonstrating safe use of the equipment to be loaned.

• Receiving and logging donations in the main via a chip and pin machine.

• Dealing with enquiries from people wishing to hire/loan a wheelchair or other equipment (online, phone and in person).

We would be delighted to chat to anyone interested and can offer a taster session... if two friends would like to volunteer together we could also look to accommodate this.

Please note as we invest so much into our volunteers ideally volunteers will be able to commit to help for a period of at least 6 months following training - obviously we are flexible but we aim to deliver a service to the community with experienced volunteers.  

Skills

The skills you need:

• Physically able to safely lift or move wheelchairs and other mobility equipment.

• Some customer service experience is desirable.

• Enjoy meeting people and good interpersonal skills.

• Able to work independently and in a team.

• Good IT skills and able to complete on-line training.

• Able to commit to a regular shift on a weekly basis.



Details

  • Accessibility
    Volunteers must be physically able as they will need to demonstrate the equipment to clients.
  • Age restrictions
    18+.
  • DBS check required
  • Equal Opportunities Policy
  • Expenses reimbursed
    Car park costs are reimbursed and any associated training costs and out of pocket expenses.
  • Health and Safety Policy
  • Ongoing support
    Volunteers work in pairs.
  • Recruitment Process
    Taster session, informal chat followed by a phone 'interview'.
  • Training provided
    Training is 6-8 hours on-line at a time to suit the volunteer with full support from The Red Cross. In addition volunteers will need to attend a full on day induction to the British Red Cross which is currently held via zoom. We will ask you to book on to a course at the time of interview, no later than six months after your start date.
  • Volunteer induction
    Taster session available and shadowing of current volunteers.
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning No No Yes No Yes No No
Afternoon No No No No No No No
Evening No No No No No No No

Availability Details

Ideally we are looking for help on a Wednesday or Friday morning between 10am and 12pm. Volunteers only need to help at 1 session per week.


Location

Hart Volunteer Centre
1st Floor Hart Shopping Centre
Fleet
Hampshire
GU51 4JE


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