Outreach Volunteer

What is your outreach volunteer? Outreach volunteers help guide people to the right people, places and support, both within VoiceAbility and outside in our local communities. 

Their aim is to help our clients:

  • understand what VoiceAbility is, and when, how and where they can access our help
  • connect to the right person, place or support, inside or outside our organisation
  • access or reach organisation they need help from

The volunteer will improve the quality and speed of our service, by making sure we really know how to best help a client and raise awareness of our organisation through proactive engagement with potential clients, professionals and community groups. 

What will I do? Before you start:

  • complete our application process, training and shadowing to a satisfactory standard
  • depending on your preferences, set a day and time to regularly volunteer a few hours

At your first session:

  • you will help people who do not know about our services or need more information
  • you will know in advance, where and what you will be doing

At sessions that follow:

  • you may have to ring someone who has asked us for our help. You will get more information about what they want, so we can make sure they get the right support. 
  • or you might be asked to go to a day service in your local area for people with a learning disability and explain to them what advocacy is and how they can access it.  Afterwards you would answer service user or staff questions about what we do, or if you think they require more support signpost them to our helpline
  • whatever you are asked to do you will proactively engage with people about, any support they need, what we do and who we are

What happens next:

  • record and report on any tasks you work on, or enquiries you receive and send this to the Advocacy Team and Volunteer Coordinator
  • experienced volunteers may complete more than 1 task if they can do within their volunteering hours. 


What can you expect from us?

  • the opportunity to make a positive difference to people with care and support needs
  • the opportunity to learn new skills, meet new people and gain experience in your chosen volunteering role(s)
  • the opportunity to help us develop our volunteering work
  • volunteer induction training and training specific to any volunteering role you undertake
  • 1:1 support from VoiceAbility staff including regular feedback
  • a reference of you complete 6 months of volunteering
  • the equipment you need to complete your role
  • reimbursement of expenses and travel costs in line with VoiceAbility policy 

What do we expect from you? 

  • to complete the recruitment process including providing 2 references and complete a DBS check (VoiceAbility will cover the cost of this)
  • to complete all necessary training
  • understand and sign the Volunteering Agreement
  • to perform your role in a way that is consistent with VoiceAbility's Values


  • Accessibility
    We encourage applications from people with any care support needs.
  • Age restrictions
    Over 18's, but if you're nearly 18 we'll put you on our waiting list until your birthday
  • DBS check required
  • Equal Opportunities Policy
  • Expenses reimbursed
    Reasonable travel expenses
  • Health and Safety Policy
  • Ongoing support
  • Recruitment Process
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes No No
Afternoon Yes Yes Yes Yes Yes No No
Evening No No No No No No No

Availability Details

Weekly / Fortnightly during weekday hours


This opportunity has no specific location.

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