Patient Experience Volunteers - Frimley Park Hospital

Our Patient Experience volunteers are based at Frimley Park Hospital. The role involves guiding patients and their families through an on-line survey where they can share their experience of Frimley Health Trust. The information collected is then utilised to help evaluate the Trust's perfomance.

Tasks include:

• Collecting the computer tablet from the 'Patient Experience' office and following guidance from the Patient Experience lead volunteer regarding the ward areas to visit.
• Announcing your arrival to the nurse in charge when visiting wards, and explain the purpose of your visit.
• Introduce yourself to patients, relatives and visitors on wards, providing a friendly and positive impression of the hospital.
• Guide patients and their families through the survey tool being used.
• Ensure the computer tablet is sanitised between patients.
• Return the tablet to the 'Patient Experience' office and ensure it is docked in the charging device.
• Alert supervisory staff to areas of concern.
• Keep all information given or discussed within the hospital confidential.
• Attend relevant training sessions provided by your department.
• Demonstrate the Frimley Health Trust values in actions and behaviors.

The upcoming introductory information sessions at the hospital are: 7th May, 3rd June, 8th July, all from 5pm-5:30pm. You only need to attend one of these.

Skills

We are particularly looking for volunteers who are:

Friendly and enthusiastic with excellent communication skills.

Emotionally mature

Reliable and trustworthy

Sensitive and tactful

Able to approach patients and visitors in a confident and caring manner.

Comfortable using a hand-held computer tablet to conduct surveys.

Understanding of, or ability to learn, personal and professional boundaries.

Volunteers can be aged 16+ - students welcome.

To promote public confidence and allow effective hand hygiene volunteers are required to be smart, clean, tidy and of modest appearance. To further meet with agreed hygiene criteria volunteers must be bare below the elbows.