Patient Experience Volunteer - Farnham Hospital

This role involves guiding patients and their families through an on-line survey where they can share their experience of Frimley Health Trust. The information collected is then utilised to help evaluate the Trust's performance.

Tasks include:

  • Using your personal phone to upload a QR code to carry out the surveys (no information is stored on the phone). The phone is only used as a gateway to send information to the out-patient experience team.
  • Announcing your arrival to the nurse in charge when visiting wards, and explain the purpose of your visit.
  • Introduce yourself to patients, relatives and visitors on wards, providing a friendly and positive impression of the hospital.
  • Guide patients and their families through the survey tool being used.
  • Ensure the computer tablet is sanitised between patients.
  • Alert supervisory staff to areas of concern.
  • Keep all information given or discussed within the hospital confidential.
  • Attend relevant training sessions provided by your department.
  • Demonstrate the Frimley Health Trust values in actions and behaviours.

Skills

Skills include:-

  • Friendly and enthusiastic with excellent communication skills.
  • Emotionally mature
  • Reliable and trustworthy
  • Sensitive and tactful
  • Able to approach patients and visitors in a confident and caring manner.
  • Comfortable using a hand-held computer tablet to conduct surveys.
  • Understanding of, or ability to learn, personal and professional boundaries.
  • Volunteers can be aged 16+ - students welcome.
  • To promote public confidence and allow effective hand hygiene volunteers are required to be smart, clean, tidy and of modest appearance. 

Details

  • Accessibility
  • Age restrictions
    16+ students welcome.
  • DBS check required
  • Equal Opportunities Policy
  • Expenses reimbursed
    Yes. Parking with receipts. Travel expenses are also reimbursed either with receipt or petrol at 45p per mile up to a journey of 20mile round trip. Refreshments and lunch voucher.
  • Health and Safety Policy
  • Ongoing support
  • Recruitment Process
  • Training provided
    Volunteers will be expected to attend 1 x 1.5hr induction session. These will be held during the day at Frimley Park Hospital.
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes No No
Afternoon Yes Yes Yes Yes Yes No No
Evening No No No No No No No

Location

This opportunity has no specific location.


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