Receptionist - Guildford and Ash

Do you want to make a positive impact on the residents of South West Surrey?

Citizens Advice South West Surrey is a local independent charity, committed to meeting the needs of our community. We are seeking receptionists to join our volunteer team.  

As a receptionist, you will be working closely with our team of advisers to assist them in dealing with clients, either face to face or through phone and email. You will be providing day to day admin support such as adding clients to our database, scanning documents, dealing with post and handling general office duties.


  • Answering the phone, replying to emails and dealing with the post
  • Welcoming all clients and visitors to Citizens Advice
  • Manage the email inbox
  • Add information to the database
  • Scanning documents
  • Dealing with the post
  • Handling general office duties
  • Help with day-to-day running of Citizens Advice
  • General admin duties
  • Follow data protection and confidentiality procedures

An induction and full training will be given which will include Citizens Advice aims, principles and policies


This is a great opportunity for someone who is looking for a new challenge and enjoys working with people. The work is varied and you have a real chance to make a difference in the running of our office.


  • Good communication skills especially on the phone
  • Teamwork
  • Good IT skills
  • Friendly nature
  • Non-judgemental approach
  • Keep calm under pressure


  • Accessibility
  • Equal Opportunities Policy
  • Expenses reimbursed
  • Health and Safety Policy
  • Ongoing support
  • Recruitment Process
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes No No
Afternoon Yes Yes Yes Yes Yes No No
Evening No No No No No No No


15-21 Haydon Place

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