Telephone Support Group Volunteer

Our Information and Support team offer a wide range of inclusive and accessible services for everyone affected by a brain tumour, whether it’s low or high grade, adult or child, to help reduce the isolation that a brain tumour diagnosis brings.
We run three telephone support groups each month to allow those living with a brain tumour to come together in an hour long group conference call and access peer-to-peer support, without having to attend a support group in person. People with a brain tumour often face challenges with travel and mobility, so our telephone support groups are really important in helping people to connect with others and feeling better able to cope.


This role would be ideal for someone with a background in group facilitation work, training, teaching or therapy.

You will be involved in the following activities:

Welcoming members in to the group conference call.

Monitoring the conversations between members during the call, and assisting members to participate if needed.

Passing on any requests for further information and support to a member of staff.

Reporting any concerns for the welfare of group members to a member of staff.

Updating our CRM (customer relationship management) database with details of who has participated in the group call and notes from the group conversations.

What skills and experience do I need?
 A good telephone manner, with great communication skills.
 Organisation and reliability.
 Open mind, empathetic with a supportive and calm nature.
 Attention to detail.
 Able to work autonomously and as part of a team.
 Confident computer skills.
 Professional manner, with an appreciation of confidentiality and diversity.
 Comfortable with hearing details of emotive subjects and medical treatments.
 Experience of group facilitation would be advantageous, but not essential.


  • Age restrictions
  • DBS check required
  • Equal Opportunities Policy
  • Health and Safety Policy
  • Ongoing support
    You will receive regular support and supervision, as well as the opportunity to discuss any matters that have arisen during the group call. You will be given any equipment necessary to carry out your role
  • Training provided
    You will receive a full induction to The Brain Tumour Charity and your role here as well as in-house training on the use of our database.
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning No Yes No Yes Yes No No
Afternoon No No No No No No No
Evening No No No No No No No

Availability Details

We currently run three telephone support groups each month, and are looking for volunteers to cover the following times:  Second Tuesday of the month—09:45-11:45am  Second Thursday of the month—09:45-11:45am  First Friday of the month—09:30-11:30am We would welcome volunteers who want to cover just one or more than one of the above times.


Hartshead House
61-65 Victoria Road
GU14 7PA

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