Triage Assessor

We have an exciting opportunity for the new voluntary role of Triage Assessor 

The main activities include:

  • Helping to find out what our clients are expecting
  • Finding information to help people’s next steps
  • Booking appointments
  • Help complete referral forms
  • Supporting with reception
  • Recording completed work you have done

We are looking for people who are

  • Committed to the Citizens Advice Service and how we work
  • Able to use basic IT packages
  • Enthusiastic about learning new skills
  • Willing to research new information
  • Enthusiastic about working as part of a team


No qualifications or experience are needed, as long as you are friendly and approachable – and able to work positively with all sorts of people.  We’ll  make sure you get the right level of training, support and supervision, with opportunities for development in the widely respected Citizens Advice programme.


  • Accessibility
  • Age restrictions
  • DBS check required
  • Equal Opportunities Policy
  • Health and Safety Policy
  • Ongoing support
  • Recruitment Process
    Application Form,Interview,References required
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes No No
Afternoon Yes Yes Yes Yes Yes No No
Evening No No No No No No No

Availability Details

various times and weekdays.


Council Offices
Farnborough Road
GU14 7JU

More Opportunities from Citizens Advice Aldershot and Farnborough

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