A trustee's role at Basingstoke Citizens Advice is to be the 'guardians of purpose' making sure that all decisions made meet the needs of our clients and stakeholders first.  They safeguard the charity's assets - both physical assets, including property, and intangible ones, such as its reputation. They make sure these are used well and that the charity is run sustainably. 

We envisage that you would need to donate at least one half day a month, although there could be times during the year when additional support is needed. 

Responsibilities and Duties

Each member of the trustee board has a responsibility to contribute to the boards duties. They can do this by:-

  • maintaining an awareness of the business of Citizens Advice Basingstoke
  • taking responsibility for his or her own learning and development
  • regularly attending, preparing for and taking part in meetings (normally 6 weekly)
  • actively contributing to setting policy and strategic direction, defining goals, setting targets and evaluating performance
  • monitoring whether the service complies with its governing document, whether it meets Citizens Advice standards and how well the advice needs of the local community are being met. 
  • monitoring the financial position of Citizens Advice Basingstoke and ensuring that it operates within its means and objectives, and that there are clear lines of accountability for day-to-day financial management
  • supporting the development of the bureau through participation in agreed projects
  • actively seeking to further the strategic objectives of Citizens Advice Basingstoke, and acting in the best interests of the office at all times
  • maintaining confidentiality about any confidential information

Quote from current trustee: “The trustees are a friendly bunch since we understand that, although we need to be business-like, there is no profit motive and the vast majority of the people who work in Citizens Advice are volunteers upon whose goodwill we depend. I find this very motivating and get a lot of satisfaction from helping the real helpers who deal with the clients’ problems.”


There are no formal qualifications required for this role, each individual member of the trustee board brings skills and qualities to the board. They add to the collective knowledge and experience by providing:

●       effective communication skills and willingness to participate actively in discussion

●       willingness to gain knowledge of local needs and resources

●       commitment to the aims, principles and policies of the Citizens Advice service, including those relating to equal opportunities, independence and research and campaigns

●       willingness and ability to act in the best interests of Citizens Advice Basingstoke

●       ability to understand and accept their responsibilities and liabilities as trustees and employers

●       willingness to participate in democratic process which develops Citizens Advice Basingstoke policies by area and nationally

●       numeracy to the extent required to understand Citizens Advice Accounts with the support of a treasurer

●       willingness and ability to learn, and to develop and examine their own attitudes

●       ability to think creatively and strategically, and exercise good, independent judgement

●       ability to work effectively as a member of a team.

●       commitment and availability to attend trustee board meetings 


  • Accessibility
  • Age restrictions
    Over 18'3 only
  • DBS check required
  • Health and Safety Policy
  • Ongoing support
  • Recruitment Process
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning No No No No No No No
Afternoon No No No No No No No
Evening No No No No No No No

Availability Details

We envisage that you would need to donate at least one half day a month, although there could be times during the year when additional support is needed.


The Discovery Centre, 19/20 Westminster House
Potters Walk,
RG21 7LS

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