Village agent - Rural Areas of Hart

In a small community life can be wonderful, however some people become lonely and have difficulty finding the services they need that help them to live safely and independently whilst also improving their wellbeing. Village Agents are volunteers who provide information and a helping hand to local people to enable them to locate the support they need and to engage with the local community. They provide a face-to-face contact for people who are less likely to use the telephone or internet to access information. As a known and trusted local resident, their help is often more readily accepted than from a professional.

If you enjoy meeting people, want to get involved in your local area and see people’s lives improve because of your help, this role could be right for you. Training and support is provided.

What do Village Agents actually do?

Village Agents network in their local area by attending events and groups so that people get to know who they are and that they can source local information and be approached with queries.

They visit people in their homes in response to queries, and will also provide a helping hand to enable the person to make use of the information provided. This could be by making a phone call or filling in a form on behalf of the person. They may help to arrange transport or go with a person to a local group for the first time to help introduce them.

Village Agents get to know key people in local agencies including the parish or town council, GP surgery and other voluntary organisations working in the area. They are supported by the accredited Information and Advice Service based in the Winchester office of Age Concern Hampshire. Village Agents can call the Freephone helpline if they need help with a resident’s query.



Confident in communicating clearly and effectively with a range of people and organisations such as older people, carers, relatives and professionals.

Strong time and task management skills and the ability to prioritise your own workload.

Functional IT skills such as use of email, internet and Microsoft Word.

Car owner / driver.

Experience of working with older people and knowledge of the factors affecting them in rural areas.

Willingness to under-take relevant training.



  • Accessibility
    'Agents' need to visit clients in their own homes and therefore accessibility cannot be guaranteed.
  • Age restrictions
  • DBS check required
  • Equal Opportunities Policy
  • Expenses reimbursed
    Where applicable and mileage at 45p per mile.
  • Health and Safety Policy
  • Ongoing support
  • Training provided
    Initial and refresher training.
  • Volunteer induction
    There is an induction period with this role.
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes Yes Yes
Afternoon Yes Yes Yes Yes Yes Yes Yes
Evening Yes Yes Yes Yes Yes Yes Yes

Availability Details

The role is very flexible and timings can fit around the volunteer and the older people in the village that they visit. We are currently looking to recruit agents for Church Crookham and Fleet.


GU51 4AE

Church Crookham
Church Crookham
GU52 6AX

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