Village Agents - Basingstoke Area

Rural living can be wonderful but some people become lonely and have difficulty finding the services they need that help them to live safely and independently. Village Agents are volunteers who provide information and a helping hand to local people to enable them to find the support they need and to engage with the local community. They provide a face-to-face contact for people who are less likely to use the telephone or internet to access information. As a known and trusted local resident, their help is often more readily accepted than from a professional.

If you enjoy meeting people, want to get involved in your local area and see people’s lives improve because of your help, this role could be right for you. Training and support is provided.

What do Village Agents actually do?

Village Agents work to make their faces known in their local area by attending events and groups so that people get to know who they are and that they can be approached with queries.

They visit people in their homes in response to queries, and will also provide a helping hand to enable the person to make use of the information provided. This could be by making a phone call or filling in a form on behalf of the person. They may help to arrange transport or go with a person to a local group for the first time to help introduce them.

Village Agents get to know key people in local agencies including the parish or town council, GP surgery and other voluntary organisations working in the area. They are supported by the accredited Information and Advice Service based in the Winchester office of Age Concern Hampshire. Village Agents can call the Freephone helpline if they need help with a resident’s query.



Ability to communicate clearly and effectively with a range of people and organisations such as older people, carers, relatives and professionals.

Strong time and task management skills and the ability to prioritise your own workload.

Functional IT skills such as use of email, internet and Microsoft Word.

Car owner / driver.

Experience of working with older people and knowledge of the factors affecting them in rural areas.

Willingness to under-take relevant training.



  • Accessibility
    Ideally volunteers will be physically able as they will be visiting older people within their own homes.
  • Age restrictions
  • DBS check required
  • Equal Opportunities Policy
  • Expenses reimbursed
    Where applicable and mileage at 45p per mile.
  • Health and Safety Policy
  • Ongoing support
  • Training provided
    Initial and refresher training.
  • Volunteer induction
    There is an induction period with this role.
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

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Availability Details

The role is very flexible and timings can fit around the volunteer and the older people in the village that they visit. We are currently looking to recruit agents for the following areas in the North Hants: Pamber and Sherborne St John (North of Basingstoke) and Dummer, Candovers and Bradley (South of Basingstoke).


RG25 2AD

RG26 3TQ

Sherborne St John
Sherborne St John
RG24 9HR

RG25 2EE

SO24 9SA

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