Volunteer Assessor

Assessing clients to establish the best way we can help is an essential part of managing and delivering our service.

As an assessor, you will be the first point of contact for clients who approach us for help.  You will carry out an initial assessment with the client to identify the best way we can help them.  This could be by providing them with information, signposting or referring them to another organisation, or arranging an appointment for detailed advice.

Some examples of what you could do:

• Find the information online that explains how to apply for Council Tax Support in a client’s local area and explain it to them
• Identify what steps a client can take to resolve their problem with a second hand car
• Help a client find and understand what steps they can take to deal with their rent arrear
  
  This is a great opportunity for someone who is looking for a new challenge and enjoys working with people. The work is very varied and you have a real chance to make a difference in someone’s life. We are looking for someone who can commit to a day (or two half) days a week and we provide comprehensive training and support as well as a very friendly working environment. We will also cover your travel expenses.
  

Skills

You don’t need specific qualifications or skills but you’ll need to:

•        be friendly and approachable
•        be non-judgmental and respect views, values and cultures that are different to your
         own
•        have good listening skills
•        have excellent verbal and written communication skills
•        have good maths and IT skills
•        be able to understand information and explain it to others
•        be willing to learn about and follow the Citizens Advice aims, principles and policies,
         including confidentiality and data protection
•        be willing to undertake training in your role