Well-being Centre Receptionist (Farnborough)

Our well-being centres offer a relaxed and friendly base, where a range of services are provided to support people with mental health problems. We are looking for a volunteer receptionist at our well-being centre in Farnborough.  

As a Reception Volunteer, you will be the first port of call for any visitors to Andover Mind. We will rely on you to create a good impression so above anything else you’ll need to have a good rapport with many different types of people helping them to feel looked after and at ease.

Main Activities and Tasks:

• Greeting visitors, answering all incoming calls.
• Taking and relaying messages and refer calls to appropriate staff members.
• Maintaining inventory of office supplies, sorting mail.
• Signing service users in and out of the centre.
• General upkeep of the reception area.
• Photocopying timetables and registration paperwork.
• Making appointments for people to come in to register with the centre.
• Creating local promotional material for groups as well as attendance sheets.
• Charity log - entering information, scanning documents.
• Writing cards.
• Checking general stock levels and buying whatever is needed from local shops.
• Monitoring those entering and exiting the building.
• To provide support to any individual/team that is required.
• Help out with any type of administration work.
• Any ad-hoc duties.

Skills

• Computer skills (google docs/email/internet).
• Good communication skills.
• Flexible - willing to carry out any task however small.
• Relate well to the public and communicate clearly.
• Patience with those who are unable to communicate clearly or less confident.
• Represent Andover Mind in a professional manner.
• Be able to work according to volunteer policies and procedures.