Yateley & Blackwater Good Neighbours

We are a registered charity made up of volunteers who help transport local residents to doctors, clinics, hospitals (local and distant), opticians, dentists and other destinations if they have no practical alternative way of getting there.

Volunteers give a few hours a month, at times to fit in with their life style, to act as drivers or as Duty Officers ~ some actually do both.

How can you help?

Duty Officers work from their own home co-ordinating transport requests with available drivers. They take the calls from clients, log requests, make contact with drivers to find someone to carry out the assignments and finally confirm the details with the clients. The phone system is centrally organised and calls are automatically directed to the relevant Duty Officer. Volunteers are reimbursed for any out-of-pocket expenses.The time commitment is determined on an individual basis but usually a volunteer would act as Duty Officer for a couple of half days a month.

Drivers do not have to travel to areas they are not familiar with and we only ask you to volunteer as and when you are available. When a Duty Officer makes contact it's your decision as to whether you want to commit to that request.


Drivers - you need to have a driving licence and your own car, which must be taxed, insured and have a valid MOT certificate. You will need to inform your insurance company that you are volunteering; insurance companies do not impose a financial penalty for this.

You will be reimbursed for your mileage at the current HMRC rate of 45p per mile. A DBS check will be required for those volunteering as drivers.

Duty Officers - you need to have clear spoken English


  • Age restrictions
  • DBS check required
  • Training provided
  • Volunteer Policy
  • Volunteers covered by insurance
  • Expenses reimbursed
    Petrol -45p per mile
  • Written role description
  • Accessibility
    For Duty Officers only as the role is homebased
  • Volunteer induction
  • Ongoing support
  • Health and Safety Policy

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning No No No No No No No
Afternoon No No No No No No No
Evening No No No No No No No


Reading Road
GU46 7RP

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