Advice Assistant

Are you a "people person"? Can you help people get across what they need to say? Are you patient, understanding and want to help people in need in the community? You could be an Advice Assistant!

Advice Assistants help clients get the right help in the fastest time possible. They assess people's needs, either face-to-face or over the phone, and identify the most appropriate course of action. That might be self-help information, referral to a specialist organisation or an appointment with a CA adviser. As an Advice Assistant you would:

* greet clients and explain the gateway assessment process

* explore the client's problem(s) and situation

*identify the client's goal

* assess the risk/urgency of the client's issue and their ability to deal with the problem themselves

* identify the next step that needs to be taken

* summarise the content of the interview for the client and explain what happens next

* record the interview in our database

Our next training sessions starts  September 2026

Skills

You don’t need specific qualifications or skills but you’ll need to:

• Be friendly and approachable
• Have good listening skills
• Respect views, values and cultures that are different to your own
• Have good basic  IT skills
• Be willing to undertake training in your role
• Comply with legal and regulatory requirements