Citizens Advice Rushmoor is always looking to strengthen and expand our team of experienced volunteers. We can offer you excellent training and support when you start your volunteering journey with us.

At Citizens Advice Rushmoor our volunteers deliver nearly all our public facing services. Volunteers work in teams, supported by experienced supervisors, with expert information, training and resources provided through our national systems.

Our volunteers come from a range of backgrounds and we particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from Black Asian Minority Ethnic (BAME) communities.

●      make a real difference to people’s lives during covid19 and beyond

●      learn about issues such as benefits, debt, employment and housing

●      build on valuable skills such as communication, listening and analysing

●      increase your employability

●      help people from a range of backgrounds and communities

●      make a big impact supporting Citizens Advice during the pandemic and after

●      be a member of a committed, diverse and lively team



You don’t need specific qualifications or skills but you’ll need to:

●      be friendly and approachable

●      be able to interact with and respect others from all kinds of backgrounds

●      be non-judgmental and respect views, values and cultures that are different to your own

●      have good listening skills

●      have excellent verbal and written communication skills

●      have good IT skills

●      be able to understand information and explain it to others

●      be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection

●      be willing to undertake training in your role


  • Accessibility
    For this phase of our recruitment, you’ll need to have access to the internet and your own IT equipment.
  • Age restrictions
  • DBS check required
  • Equal Opportunities Policy
  • Expenses reimbursed
    out of pocket expenses
  • Health and Safety Policy
  • Ongoing support
  • Training provided
    complete an introduction to Citizens Advice and training for your role - the programme can be condensed or extended to suit your commitments and availability
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes Yes No
Afternoon Yes Yes Yes Yes Yes No No
Evening No No No No No No No

Availability Details

Let us know how many hours you could do per week (between Monday and Saturday) most of our information and advice giving roles take place during office hours. You’ll need to be available for at least 6 months. Volunteering can be done from home, so your training and supervision can take place remotely – but there will always be someone on hand to help.


Civic Offices
Farnborough Road
GU14 7JU

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