Telephonist & Admin Volunteer

Are you happy to chat on the telephone and use a PC? Looking for administration or customer service experience? With lots of support from the shop team you will be the first point of contact for customers, helping them with any enquiries, arranging collections for donations and explaining our Gift Aid scheme. You will also be using our online collections system to help organise our van teams. 

Ideally volunteering for a morning or afternoon a week.


Full training is provided, and all that’s needed is a curious and friendly attitude and the ability to work as part of a team. 

Volunteers must be 16+.


  • Accessibility
  • Age restrictions
  • DBS check required
    Volunteers must not have any unspent criminal convictions or appear on a criminal register.
  • Equal Opportunities Policy
  • Expenses reimbursed
    Where applicable and with prior agreement.
  • Health and Safety Policy
  • Ongoing support
  • Recruitment Process
    Informal chat, application form and references.
  • Training provided
  • Volunteer induction
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Mon Tue Wed Thu Fri Sat Sun
Morning Yes Yes Yes Yes Yes No No
Afternoon Yes Yes Yes Yes Yes No No
Evening No No No No No No No

Availability Details

Shop opening times - Monday - Saturday 9.30am-5.30pm Sunday 10am-4pm. The admin role is mainly Monday-Friday.


107 Victoria Road
GU11 1JE

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