Voluntary Telephone Support Worker

We are looking for friendly volunteers to offer free, confidential and non-judgmental support to people with a loved one in prison. We particularly welcome people with experience of prisons and the Criminal Justice System. 

We offer each client one session per week with their support worker which is up to one hour long. You will begin with one client but will have the option to increase this if you would like to. The time of each session is decided between the client and the support worker to fit with both of your schedules. 

We offer supervision every six weeks where you will be able to ask for advice from fellow support workers and members of our trust board.


We are looking for people who are:

  • Open-minded and non-judgemental
  • Compassionate and empathetic
  • Good listeners
  • Able to make phone calls, use Zoom and access emails
  • Experience of prisons or the Criminal Justice System is not essential but may be beneficial to you



  • Age restrictions
    Must be over 18 years old
  • DBS check required
  • Equal Opportunities Policy
  • Health and Safety Policy
  • Ongoing support
    Supervision every six weeks
  • Recruitment Process
    Will be required to provide two references and attend an interview with three members of the trust board
  • Training provided
    No official training but is the potential to apply for funding to complete a counselling course
  • Volunteer induction
    Will have an induction from our Chair
  • Volunteer Policy
  • Volunteers covered by insurance
  • Written role description

When can I volunteer?

Start Date: 07/06/2022

End Date: 07/06/2022

Mon Tue Wed Thu Fri Sat Sun
Morning No No No No No No No
Afternoon No No No No Yes No No
Evening No No No No No No No

Availability Details

We hold supervisions every six weeks on a Friday afternoon on Zoom. This is usually 2pm-3:30pm. Otherwise you will be allocated one client to begin with who you can speak to for up to one hour per week. This can be at any time that is decided between you and the client. If/when you feel ready we can allocate more clients but the caseload is discussed at supervision and is only be increased if the volunteer would like that to happen.


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